The following items cannot be sent on any service via our online booking system. If you wish to send any of these items, please contact our Customer Service team.

Power banks

no batteries in any form on their own


safety devices, fire works, ammunition, detonator

Flammable Gases

butane, propane, gas for lighters, aerosol spray

Non-Flammable, Non-Toxic Gases

argon, compressed oxygen, refrigerated liquefied nitrogen

Toxic Gases

tear gas, insecticide gas

Flammable Liquids

motor spirit, alcohol, perfume, oil based paint, acetone, fuel

Flammable Solids

sulphur, safety matches

Spontaneously Combustible

white or yellow phosphorus

Dangerous When Wet

lithium, calcium carbide, magnesium powder


oxygen generator, washing powder, hair bleacher

Organic Peroxides

two component adhesives, hardeners

Toxic Substances

arsenic, strychnine, pesticides

Infectious Substances

blood or tissue samples, cultures

Radioactive Materials

X-ray unit, cancer treatments


sulphuric acid, mercury, ammonium solution, wet car batteries

Miscellaneous Dangerous Substances and Articles, Including Environmentally Hazardous Substances

dry ice, polymeric beads, environmentally hazardous substances, consumer commodities, genetically modified (micro) Organisms, magnetized material, lifesaving appliances

Live animals

mammals, reptiles, fish, invertebrates, amphibians insects and birds

Hunting (Animal) Trophies

animal parts such as ivory and sharks fin, animal remains, or Animal-by-Products and derived products not intended for human consumption, prohibited for movement by the CITES Convention and/or local law

Human remains

or ashes in any form

Bullion (of any precious metal)

but not limited to gold or silver in mass e.g. gold bars or ingots

Cash (current legal tender)

bank notes, currency notes and coins

Loose precious and semiprecious stones

Cut or un-cut, polished or un-polished

Cash (current legal tender)

bank notes, currency notes and coins

Complete firearms

ammunition, explosives / explosive devices including inert explosives and test pieces, air guns, replica and imitation firearms

Illegal goods

such as narcotics

Counterfeit goods

in breach of IPR Counterfeit goods in breach of intellectual property rights

Toy guns

firearm parts, Tasers, and replica ammunition


and works of art

Banderols / tax stickers

Usually used on cigarettes or alcohol to indicate that duties and/or taxes have been paid


Cigars, Tobacco products, and electronic cigarettes

Financial and monetary commodities

include activated SIM cards for mobile telephones, blank or activated credit or cash dispenser cards, blank checks, gift cards, event tickets, lottery tickets, money or postal orders, pre-paid phone cards, tickets (blank stock), traveller’s cheques, vouchers/tokens, unused stamps etc.


and watches

Commemorative Coins

and Medals